Do you offer refunds?
We do offer refunds though cancellations must be made 14 days prior to any trip, and dependent upon group size.
**No refunds available within 14 days of any scheduled trip.**
Cancellation Policy:
Groups under 6 guests can cancel 14 days prior to the trip for a refund.
Groups over 6 must cancel 30 days in advance.
Groups of 100 must give a minimum 60-day notice.
Weather-related cancellations will have an opportunity to re-book for any trip up to one year from the original trip date. (Your guide will determine if inclement weather necessitates cancellation and email you 24-48 hours before the trip)
What if there is bad weather the day of my trip?
Our trips run rain or shine, though safety is our top priority! Your guide will determine if inclement weather necessitates cancellation and email you 24-48 hours before the trip.
How do I re-schedule a trip?
Rescheduling must be done with the office via phone or email. If you were booked on a cancelled trip you are able to re-book ONCE within the same year on ANY trip we offer!
VERY IMPORTANT: If you do not feel you would be able to reschedule in the event of a cancellation, we suggest you get trip insurance as we DO NOT offer refunds. This is an industry standard! We are NOT affiliated with any trip insurance but you can google your options online for trip insurance companies near you. Keep in mind most trip insurance companies require the trip insurance be purchased a month prior to your trip for 100% coverage.
Does NCOA supply gear for trips?
We supply all technical gear.
Are meals included during trips?
On some, but not all trips. Those details can be found on the classes and trips page under each trip offering. We recommend guests always bring water and snacks for our adventures!
How much is private guiding?
View our prices on our privately guided climbing trips page.
Do I have to be in good shape to go on a trip?
We recommend that our clients be confident in completing the tasks necessary for the trip of their choice.
Please thoroughly read event write-ups for specific details about approaches. Some locations may have more strenuous approaches then others. You can also refer to the State Parks website for specific park information.
Can I bring my pet on a trip?
No, sorry! We would bring our best bud but he really hinders where we can go and what we can climb.
What do I bring with me on a trip?
We will supply all the technical gear while it will be up to you to supply the proper clothing, shoes, snacks and other personal items for your trip. You will receive a conformation email with all the details you need in it including, what to bring, directions, approach details, guide contact etc. If you have any other questions please feel free to email us.
Do you offer student, senior or outdoor club discounts?
We offer discounts on full price events for Military, Fire, Police, Health Care professionals and Educators. We also offer discounts to Scouts, Venture, Youth Groups, Camps and School Groups.
How old do you have to be to take a course or trip?
We are able to take children ages 5 and up Rock Climbing. Tubing and Boating age vary per trip. Waterfall Rappelling is for ages 16 and up. Anyone under the age of 18 must be accompanied by an adult. Please email or call if you have an age question!
How can I get information on the parks where the trips are located?
You can check out the following links for more information on parks
https://www.ncparks.gov
https://www.fs.usda.gov
http://rockyfacepark.com
Can you recommend any climbing resources to me?
Suggested readings:
- "The Freedom of the Hills" by Steven M Cox
- "Into Thin Air" by Jim Krachour
- "The Rock Warriors Way: Mental Training for Climbers" by Arno Ilgner
- "The Illustrated Guide to Glacier Travel and Crevasse Rescue" by Andy Tyson & Mike Clelland
- "Extreme Alpinism" by Mark F. Twight and James Martin
- "The Complete Guide To Rope Techniques" by Nigel Shepherd
- "Rock Climbing Anchors" by Craig Leubben
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